They are standing by to assist with any technical support issue

Monday – Friday, from 9:00 A.M. to 6:00 P.M. Eastern Time. In September, 2009, a technician answered incoming phone calls within 15 seconds 96% of the time. In the rare instance that a customer had to leave a voice mail, the average return time was 12 minutes.

 

Advantage Support 360 is the only technical support solution of its kind. It is designed to protect your technology investment in every aspect, eliminating the hassle of multiple vendors and multiple hidden charges throughout the life cycle of your network. The following list outlines what the Advantage Support 360 program includes.

 

 

Phone Support

 

You can always call our support team at 877-723-8832 option 2 for tech support.

 

Save a Support Phone Call!

If you are an existing service contract customer, fill out a support request here - we'll take it from there and call you when we have it fixed!

 

 

Network Service

 

• Unlimited phone support and remote access support for any network issue

 

• Web portal to automatically report issues without having to pick up the phone

 

• Highly discounted rate for onsite service, upgrades, and expansions

 

Server Protection

 

• Complete anti-virus, anti-malware, anti-spyware, and anti-spam system

 

• Complete firewall and intrusion detection system

 

• Redundant backup systems – a local backup to an external drive on the server combined with a remote backup, storing a copy of your data offsite automatically

 

Workstation Protection

 

• Complete anti-virus, anti-malware, anti-spyware, and anti-spam system

 

• Complete firewall and intrusion detection system with Advantage Support 360, you don’t have to purchase separate security software or pay for updates each year. It is our goal to provide you with a complete, worry-free solution for technical support

 

• No separate charges for “subscriptions” for anti-virus, anti-spyware, anti-spam

 

• Multiple levels of backup are included with your service